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Why is it so hard to cancel online subscriptions in Japan? Explore dark patterns, consumer rights, and business opportunities through a professor-student dialogue.
◆Introduction: A deep dive into Japan's e-commerce cancellation crisis and what it means for global businesses.
Sakura, a curious student, struggles to cancel a skincare subscription—and discovers a trillion-yen problem. Professor Haru reveals how 70% of Japanese e-commerce sites use dark patterns, why silent customers are reshaping brand loyalty, and what the 2026 regulatory changes mean for companies entering the Japanese market.
◆Note